Service Agent

About Goosehead

Goosehead Insurance is one of the largest and fastest growing, publicly traded personal lines insurance agency in the US. We provide a best-in-class way for clients to shop for and buy personal line insurance, knowing they have the right coverage at the best price. Goosehead was founded on the premise that the client should be at the center of our universe, and we believe that building for the best client experience imaginable will lead to sustained growth.

Our mission is to deliver an unrivaled insurance experience through the power of choice, candid advice, and passionate service. We offer access to over 140+ insurance companies, at a single destination, where consumers can come for a range of quotes and insights, rather than searching company by company, site by site. Our innovative technology and network of over 2,000 expert agents across 11 corporate sales offices and 1400+ franchise locations enable us to efficiently shop the market for consumers while providing them expert and region-specific advice, a key differentiator from other independent agencies in the market.

We are proud of our diverse and inclusive culture that results from the principles of meritocracy and servant leadership. All our management, internal committees, and groups value our diversity and promote inclusion and belonging across the organization.

Job Summary

We are looking for a dedicated and customer-focused individual to join our team as a Licensed Insurance Service Agent. As a Service Agent, you will be crucial in delivering exceptional client experiences by providing comprehensive insurance services and support. This position requires a passion for client interaction, strong problem-solving skills, and the ability to thrive in a fast-paced environment. With a focus on performance-based metrics and professional growth, we offer extensive 4-month training, advancement opportunities as we promote within, and competitive compensation, including a salary, annual bonus opportunities, and annual raise opportunities.

Principal Duties and Responsibilities

You will provide un-scripted, white glove service over the phone with our clients while conducting policy servicing tasks for various complex account portfolios. Conflict resolution, expert de-escalation, and proficient technology skills are necessary to provide the required level of care that our clients deserve. You will be expected to learn how to navigate numerous carrier websites, Salesforce CRM, SMS, and other omnichannel functions.

With your team, you will focus on metrics such as Net Promoter Score (a survey-based metric derived from our client’s willingness to refer our products & services), productivity, client retention, schedule adherence, and same-day resolutions. Success on your team will require you to be professional, punctual, driven, dependable, self-motivated, and a team player. Meritocracy and innovation are abundant in our workforce as our drive for excellence is met with constant change for the better.

Experience and Education

• No Insurance Experience Required

Required Skills and Abilities

• Passion for Customer Service
• Driven to Success
• Perseverance
• Excellent Problem Solver
• Professional Communication
• Positive and Enthusiastic
• Takes Ownership of Results
• Competitive Nature

Equal Employment Opportunity:

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.