Rick D. Howard

Rick Howard is an agent with Goosehead Insurance located in Norfolk, VA. Rick joined Goosehead because he saw a need to improve the client experience in the insurance buying process. He has spent his life in customer service working primarily in the HVAC field. Rick started out performing hands on troubleshooting and grew into an Account Management role where he thrived in understanding client’s needs and providing a personalized experience to exceed their expectations. The challenges he faced in his own insurance journey pushed him to look for a better solution, along the way he found Goosehead Insurance and knew the organizations client centric experience aligned with his personal views. The client centric experience coupled with industry leading technology allows Rick to shop dozens of “A” rated insurance companies to provide his clients with the proper coverages at the best price. After finalizing an option, Rick is backed by a service team that has the highest client loyalty rating in the industry. Request a quote from Rick and you will quickly understand why Goosehead is one of the fastest growing distributors of home and auto insurance in the United States. You’ll be glad you did.

Shae is a dedicated professional with a diverse career journey, currently thriving in the insurance industry. Originally from Florida, Shae has spent the past eight years in Virginia, where she has built a fulfilling career and a loving family life. She is a proud mother of two children, Leila and Lennox, who are her greatest source of inspiration and joy. Before transitioning into the insurance field, Shae worked as a Special Education and English teacher, where she developed a deep passion for helping others succeed and ensuring that each person’s individual needs are met. With five years of experience in the insurance industry, Shae has seamlessly brought this dedication to her current role, focusing on providing clients with the best possible experience. She believes in educating her clients on the products they are investing in, helping them make informed decisions, and ensuring that they find coverage at a price point that suits their budget. Shae’s commitment to her clients goes beyond just selling a product – she takes pride in building long-lasting relationships based on trust, transparency, and understanding. Her goal is to make insurance both accessible and understandable for everyone, helping her clients navigate the sometimes overwhelming world of policies with confidence. In her personal life, Shae enjoys spending time with her family, exploring new experiences, and continuing to learn and grow both personally and professionally. Whether she’s helping a family secure their future or guiding an individual through an important decision, Shae remains focused on delivering exceptional service and making a positive impact in the lives of those around her.