Privacy Policy
Last Updated: August 20, 2026
At Goosehead Insurance Agency, LLC and its affiliates, (collectively, “we,” “our,” and “us”), the protection of the information we collect about you is important to us. This privacy policy (“Privacy Policy”) applies to any mobile application and any site including any associated interactive features, digital agents, licensed agents, widgets, plug-ins, applications, content, downloads, events, and webinars that we host, including those we deliver via third‑party platforms, and other services we may offer to you or from your interaction with any other Goosehead product or offering, such as by requesting an insurance quote or purchasing an insurance policy, that link to or otherwise reference this Privacy Policy (collectively, the “Services”), regardless of how you access or use them, whether via personal computer, browser, laptop, tablet, mobile phone or other device (each a “Device”). This Privacy Policy covers how we collect, use, share, and process personal and other information and data of users of our Services.
By using or accessing our Services or by submitting information to us, you consent to the terms of this Privacy Policy.
In addition to reading this Privacy Policy, please review our Terms of Use, which governs your use of our Services. If you do not agree to our Terms of Use and the collection, use and sharing of your information as detailed in this Privacy Policy, please do not access or otherwise use our Services or any information or content accessible on our Services.
We reserve the right to change this Privacy Policy at any time, and we will post a notice or inform you of any such changes on our Services. Your use of our Services following the posting of an updated Privacy Policy constitutes your acceptance of such updated Privacy Policy. We reserve the right to apply the amended terms to the information that we have already collected, subject to any legal constraints. We will not, however, use your previously collected Personal Information in a manner materially different than represented at the time of collection or to otherwise interact with our Services. To the extent any provision of this Privacy Policy is found by a competent tribunal to be invalid or unenforceable, such provision shall be severed to the extent necessary for the remainder to be valid and enforceable.
Please note that this Privacy Policy applies only to our information-gathering, use, and dissemination practices in connection with our Services. This Privacy Policy does not apply to any of our information practices conducted separately by us outside of our Services.
This Privacy Policy is written in the English language. We do not guarantee the accuracy of any translated versions of this Privacy Policy. To the extent any translated versions of this Privacy Policy conflict with the English language version, the English language version of this Privacy Policy shall control.
- Information Collection.
We collect information from you in several ways, including when you choose to share information with us by entering it through our Services and by using automated processes. We also collect information about your transactions with us, such as any information you submit to us through our Services.
(a) Information You Provide.
We may ask you and you may choose to provide certain “Personal Information” to us, including when you request an insurance quote or submit an insurance application, register for or attend our online events or webinars, including those we host via third party platforms, or otherwise interact with our Services, which is information that identifies you personally, such as your first and last name, e-mail address, mailing, property and billing addresses, payment information including financial account numbers, mailing and billing addresses, government identification numbers, policy number, date of birth, social security number, job title, marital status, employment information, telephone number, and health, medical, and other information related to your insurance application. Please note that we use a third-party payment processor and so we do not store information about your payment card when you submit an online payment. If a claim is reported to us, we will direct you to the claims department of your applicable insurance carrier.
(b) Information About Third Parties.
By submitting Personal Information about any third party, you represent and warrant to us that you have the consent of the third party to do so, and that the information you submit is factually accurate.
(c) Automated Information Collection.
In addition to any information that you choose to submit to us via our Services, we and our third-party service providers may use a variety of technologies that automatically (or passively) store or collect certain information whenever you visit or interact with our Services (“Usage Information”). This Usage Information may be stored or accessed using a variety of technologies that may be downloaded to your Device whenever you visit or interact with our Services. To the extent we associate Usage Information with your Personal Information we collect directly from you through our Services, we will treat it as Personal Information. This Usage Information is used to streamline the customer experience, research potential risks, and enhance individual customer profiles.
This Usage Information may include:
- your IP address, UDID or other unique identifier (“Device Identifier”). A Device Identifier is a number that is automatically assigned to your Device used to access our Services, and our computers identify your Device by its Device Identifier;
- your Internet Service Provider (ISP);
- your Device functionality (including browser, operating system, hardware, mobile network information);
- the URL that referred you to our Services;
- the areas within our Services that you visit and your activities there, including remembering you and your preferences, and recording your interactions with our Services (such as pages viewed, buttons clicked, mouse movements, search terms and parameters, and form selections and entries);
- your Device location;
- your Device characteristics; and
- certain other Device data, including the time of day, among other information.
Tracking Technologies. We may use various methods and technologies to store or collect Usage Information (“Tracking Technologies”). Tracking Technologies may set, change, alter or modify settings or configurations on your Device. A few of the Tracking Technologies include, without limitation, the following (and subsequent technology and methods later developed):
- Cookies. A cookie is a data file placed on a Device when it is used to visit our Services. HTML5 cookies can be programmed through HTML5 local storage.
- Web Beacons. Small graphic images or other web programming code called web beacons (also known as “1×1 GIFs” or “clear GIFs”) may be included in the pages and messages of our Services. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a page or e-mail can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to our Services, to monitor how users navigate our Services, to count how many e-mails that were sent were actually opened or to count how many particular articles or links were actually viewed.
- Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with our Services, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third-party service provider, is active only while you are connected to our Services and is deactivated or deleted thereafter.
- Browser Fingerprinting. Collection and analysis of information from your Device, such as, without limitation, your operating system, plug-ins, system fonts and other data, for purposes of identification.
- ETag, or Entity Tag. A feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags are a form of Device Identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, and/or HTML5 cookies.
- Recognition Technologies. Technologies, including application of statistical probability to data sets, which attempt to recognize or make assumptions about users and devices (e.g., that a user of multiple devices in the same user)
- Session Replay / Pixel Tracking. We may also rely on Tracking Technologies for purposes of session replay and pixel tracking, which collect Information that tracks your interactions with our Services, including mouse movements, text, heatmap data, and other information associated with your visit to our site. This information is used to help us improve our site and better provide you with information you are interested in when you visit our site. For more information about how these technologies process your information, please review our vendor’s site here.
Tracking Technologies Usage. We may use Tracking Technologies for a variety of purposes, including:
- Strictly Necessary. We may use cookies or other Tracking Technologies that we consider are strictly necessary to allow you to use and access our Services, including cookies required to prevent fraudulent activity and improve security. These tools are essentially to the operation of the Website and cannot be turned off.
- Performance‑Related. We may use cookies or other Tracking Technologies that are useful in order to assess the performance of our Services, including as part of our analytic practices or otherwise to improve the content, products or services offered through our Services.
- Functionality‑Related. We may use cookies or other Tracking Technologies that are required to offer you enhanced functionality when accessing our Services, including identifying you when you sign‑in to our Services or keeping track of our specified preferences, including in terms of the presentation of content on our Services.
- Targeting‑Related. We may use Tracking Technologies to deliver content relevant to your interests on our Services and third-party sites based on how you interact with our content. This includes using Tracking Technologies to understand the usefulness to you of the content that has been delivered to you.
We offer you the ability to reject certain categories of optional tracking using our [“Cookie Settings”] privacy preference center. Please note that if you reject optional tracking, some Website functions and Services may be unavailable and we will not be able to present personally tailored content and advertisements to you. Please also note that certain of our tools will not cease to operate entirely when you opt out of that category of tracking, i.e. Google Analytics, Amplitude, and Log Rocket, but we will instead limit how those technologies operate so that they collect only de-identified information and more general information about your requested Services, rather than more detailed Usage Information.
Your browser may provide you with some additional settings and options regarding cookies. For more detailed information about how to disable or administer your cookie settings in your web browser, please refer to the applicable page for the browser you are using:
- Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Microsoft Edge/Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
You can withdraw your consent to allow for cookies, change your browser settings, and delete the cookies already stored on your computer at any time using our [“Cookie Settings”][NR3] privacy preference center. Please note that if you delete or choose not to accept cookies, you may not be able to utilize the features of the Services on our Website to their fullest potential.
Turning off third-party cookies
You can turn off certain third-party targeting/advertising cookies by visiting the Network Advertising Initiative: https://optout.networkadvertising.org/?c=1 and by visiting Google: https://tools.google.com/dlpage/gaoptout.
1. Use of Collected Information.
We may use the information that we collect from you to carry out our contractual obligations, process transactions, authenticate you as a user and allow you access to certain areas of our Services, and provide products, services, and information to you. We may use your information to process your applications or payments, to direct claims to your insurance carrier, to provide loss control services, to inform underwriting, and to provide you with information that may be of interest to you. We may also use the information that we collect to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred.
We may also use the information that we collect to customize your experience on our Services, to better tailor our product offerings, to improve our Services and the content provided on and through our Services, to provide customer support, to enforce our Terms of Use, to meet our legal obligations or to inform a legal proceeding, and to provide you with content or advertisements that may be of interest to you. We may anonymize or aggregate your information for marketing and actuarial purposes. We may also use the information we collect from you for additional purposes with your consent.
2. Information Sharing.
We may share the information that we collect from you, including Personal Information, with third parties for a variety of purposes. For example, we may share information with service providers who assist us in our business operations. We may also share information where required by law or to satisfy any applicable law, regulation, subpoena, government request, or other legal process. We may also share information with third parties, including law enforcement, to protect our Services and to enforce our Terms of Use. We also reserve the right to share the information that we collect with our subsidiaries and affiliates for marketing and other business purposes, with promotional partners and other third parties with your consent, and with any subsequent owner in the event of a merger, consolidation, sale of our assets, or other change in our business, including during the course of any due diligence process.
When you register for or attend an online event or webinar that we host on a third‑party platform, that platform may collect and use your information for its own purposes in accordance with its own privacy policy. We are responsible for how we use the information we receive in connection with those events as described in this Privacy Policy, but we are not responsible for the independent data collection, use, or sharing practices of such third‑party platforms. We encourage you to review the privacy policy of any third‑party platform you use to access our online events or webinars.
We do not sell your Personal Information.
(a) Co-Branded Areas.
We may provide certain parts of our Services in association with third parties, such as promotional partners or affiliates. These “co-branded areas” will identify the third party. If you choose to use these co-branded areas, we may share your information with the identified third party, and that third party may also collect information from you, in addition to the information that we collect, as described above. You should review the privacy policies of those identified third parties to understand how they collect and use information.
(b) Links to Third-Party Sites.
Our Services may include links to third-party websites or other online services. We are not responsible for these other sites and services, and they may collect and use information about you. You should review the privacy policies for such third parties before using their sites or services to understand how they collect and use information.
(c) Third-Party Tracking and Do Not Track.
Third parties may use tracking technologies in connection with our Services, which may include the collection of information about your online activities over time and across third-party websites and other online services. This Privacy Policy does not apply to these third-party technologies because we may not control them and we are not responsible for them. Do Not Track is a technology that enables users to opt out of tracking by websites and other online services they do not visit. Currently, we do not monitor or take any action with respect to Do Not Track technology.
(d) Analytic Services and Targeted Ads.
We use third-party analytics services, like Google Analytics, to collect, monitor and analyze data we collect through our Services to better understand how our Services are used and to improve its functionality. These services may track details about your online activities over time and across different websites and other online services. These services may also allow us and others to provide you with targeted advertisements or other content that you may be interested in based on your online activities.
The Google Analytics service tracks and reports online traffic and provides us insight into behavior information relating to visitor age, gender and interests. Google Analytics Demographics and Interest Reporting give us insight into behavior to help us understand browsing behavior and give you a better experience when you visit our Services. We offer you certain controls for Google Analytics using our [“Cookie Settings.”] Though in some circumstances you may continue to see Google Analytics operating when you opt out of a certain category of optional tracking, we communicate your privacy preferences using Google Consent Mode to restrict the processing of your data consistent with your preferences.If you would like to learn more about Google Consent Mode and the relevant restrictions, you may wish to review Google’s documentation.
These third-party services have their own privacy policies addressing how they use such information. We recommend you review their privacy policies. If you want to prevent your data from being used by Google Analytics, you may wish to take advantage of Google Analytics’ currently available opt-outs for the web.
If you would like to learn more about targeted ads that may be based on your online activities, and the choices that you may exercise for certain sites and advertisers, you may wish to visit the Network Advertising Initiative or the Digital Advertising Alliance.
1. Information Protection.
We use commercially reasonable and industry standard security technologies and other safeguards to protect the information that we collect and use. For example, we use Secure Sockets Layer (SSL) for our registration and ordering functions, and we utilize a PCI-certified service provider to process payment card payments. We also expect our service providers to protect information in the same manner. However, no data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information can be guaranteed 100% secure. Please note that we cannot guarantee the security of any information you transmit to us.
2. Users Outside of the United States.
If you are from a non-U.S. country, please be aware that the Personal Information you submit, including information provided through our Services, is being sent to a location in the United States. The data protection laws in the United States are likely different from those of the country in which you are located, and your Personal Information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By providing such Personal Information through the Services, you are consenting to (and represent that you have authority to consent to), the transfer of such information to the United States for the uses and purposes described in this Privacy Policy. Without limiting the above, for the avoidance of doubt we do not have an establishment or target people in the EEA or UK.
3. Social Security Protection Policy Statement
It is our policy to protect the confidentiality of Social Security numbers (SSNs) from misuse and improper disclosure by maintaining and enforcing physical, electronic, and procedural safeguards. We prohibit unlawful disclosure of SSNs, and limit access to SSNs to our personnel who need access to SSNs in order to perform their job functions. We do not disclose SSNs to third parties except where required or permitted by law.
4. Children’s Privacy.
The Site and Services are not intended for children under 13 years of age. We do not knowingly collect, use, or disclose personal data from children under 13. In accordance with the Child Online Privacy Protection Act, in the event that we learn that we have collected personal information from a child under age thirteen (13) without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any personal information from or about a minor, please contact us at privacy@goosehead.com.
5. Your California Privacy Rights
If you are a resident of California, you have additional rights under California law. Please review our California Consumer Privacy Act Privacy Policy for more information about additional rights under California law.
Residents of California may, under §1798.83, known as the “Shine The Light” law, request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request clearly in writing to us using the contact information provided below.
6. Contact Us.
If you have any questions about our privacy policy or comments on our Services or become aware of misuse of our Services by any person, please contact us at:
Goosehead Insurance Agency, LLC
Attn: Legal Department
1500 Solana Blvd, Suite 4500
Westlake, Texas 76262
Toll Free Phone Number: 1-888-928-0031
Online: https://www.gooseheadinsurance.com/consumer-privacy-request/
Email: privacy@goosehead.com