Manage your policy

Frequently asked questions

• I just need a document, what is the fastest way to get assistance?

  If you need a document only, you can text us for fast and easy assistance! Simply send a text to (214) 838-5170 with your account number and the name of the document you need.

• I had an accident, what do I do?

  If an unexpected accident happens, or you have damage to your home, our service team is your personal insurance concierge. Before you call your insurance company, reach out to us. We’ll review the loss, see if a claim is your best option and advocate on your behalf throughout the entire process.

  Call our dedicated Claims Report Line at (866) 260-5151 for the fastest service or visit our claims page.

• I need to file a claim, how do I get started?

  Goosehead makes it easy to file a claim with your insurance carrier. Think of us as your concierge. Our agents make your claims experience simple, effective, and painless.
  
  Visit our claims page to get the process started.

• Who do I call for questions about my policy?

  Our world class service team is ready for your questions once you have a new policy. Goosehead’s fully licensed agents are trained to handle almost any insurance question you might have. Got a question about billing? Want to add a new car to your policy? Need to file a claim? Reach out to our service team:
  
  Monday - Friday: 7AM – 7PM CST
  Text: 214.838.5170
  Email: service@goosehead.com

  Saturday: 8AM – 5PM CST
  Text: 214.838.5170
  Email: service@goosehead.com

• My application is incorrect, who do I contact to correct it?

  Our service team handles all updates and changes to existing policies. You can click on one of the links above and describe the updates needed.

• I received a notice from an insurance company, but I thought Goosehead was my insurance company. What should I do?

  Goosehead is your independent agent who works for you to select the right insurance coverage at the best price. While we also service you on your policies, your coverage comes from one of our top-rated insurance company partners. If they have a question about your policy, they may mail a notice directly to you. We can help!

  Email a picture of the document to service@goosehead.com.