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About Carol
Carol Kilpatrick is an agent with Goosehead Insurance located in
Jacksonville, FL. Carol joined
Goosehead because of her unwavering
commitment to take care of her clients. Using cutting edge technology to
shop with dozens of "A" rated insurance companies in just a few short
minutes, she is able to find the right coverage at a competitive price.
She takes the time to review all of the options and customizes a policy
based on the unique risks and desires of each client. After finalizing
an option, Carol is backed by a service team that has the highest
client loyalty rating in the industry. Request a quote from Carol
and you will quickly understand why Goosehead is one of the fastest growing
distributors of home and auto insurance in the United States.
States Licensed In:
FL, GA
Connect
6028 Chester Ave, Suite 101
Jacksonville, FL 32217
Jacksonville, FL 32217
Languages spoken:
English
English
Hours:
We’ve got you covered,
and then some.
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Homeowners Insurance >
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Life Insurance >
You probably looked at several houses before you found the right fit; why not look at home insurance the same way? Goosehead does the looking for you, and finds the policy that fits your needs and budget, without compromising coverage.
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It seems like there’s as many car insurance companies out there as there are cars. Lucky for you, Goosehead looks under the hood of all those policies to find the right coverage for you and your ride. Think of us as your roadmap to better protection and better rates.
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Having the right amount of protection in case of flooding is important. That’s why our Goosehead experts will do all the research for you. We’ll compare dozens of plans and choose what’s best for your residence, and your budget.
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Sure, you may not own the building. But you own what’s in it. If a fire or disaster would cause a major setback, take a close look at renters insurance. Better yet, let us do it for you. We’ve evaluated products from dozens of the most respected insurance companies to help you home in on the right policy.
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From an insurance standpoint, high rises, townhomes and condos can be, well, a little different. HOAs cover some parts of the property, leaving other areas up to you. We can help you find a policy that provides the coverage you need — at rates you’ll feel right at home with.
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A rental property isn’t the same as a primary residence. Without proper protection, a landlord might be personally liable for damages from accidents or other events. We can help you determine the right coverage for your rental properties and compare rental property insurance quotes so you can operate with total peace of mind.
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Driving a motorcycle is all about freedom. Speaking of freedom, there’s no need for you to spend end less hours of your free time comparing insurance plans. Comparing the best motorcycle policies from the best insurance companies to get you protected the way you should be protected, at the price you deserve.
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Chances are you bought a boat for a little rest and relaxation. Goosehead makes shopping for boat insurance just as relaxing. Our expert agents will shop dozens of policies and find you the right protection, at the right price, that will really float your boat.
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Your RV lets you escape to the open road. And with Goosehead, you can escape the usual time commitment of buying insurance. Our expert agents do the research for you, comparing dozens of policies and choosing the right protection for you and your home on wheels, all at the price you deserve.
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As the saying goes, life happens. But sometimes it happens in ways we don’t expect. For all the great times, and the more difficult times, Goosehead can be there to make sure you and your family are prepared, and protected. If something happens to you, the right coverage will ensure your family is financially secure and well taken care of in your absence.
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You’ve got the best of the best.
Meet the team.
HOMEOWNER INSURANCE
Water Coverages Explained
Four different types of water coverage may or may not be part of your home insurance policy. Let’s look at how they could help better protect you and your family from financial burden due to various causes of water damage to your home.
SPECIALTY INSURANCE
Umbrella Insurance 101
Umbrella insurance goes beyond your normal limits of liability to protect you and your family in the event of a sudden and serious situation. Relatively cheap, umbrella policies can offer additional coverage for things like injuries to others, legal fees and litigation, excessive property damage, and other personal liability situations.
HOMEOWNER INSURANCE
Homeowners Insurance 101
You found a property you love, you managed to save a down payment, and you got approved by a lender. Now you need to find a homeowners insurance policy that meets your needs, but how do you know if a policy is the right one for you?
AUTO INSURANCE
Auto Insurance 101
Most states require you to carry auto insurance. But how do you know if you have enough? A basic understanding will equip you with the knowledge you need to make smarter decisions when selecting your auto insurance policy. Let’s get started!
Recent Reviews
Flor V., 12/29/2024 4:58:48 PM
Carol went above and beyond in our transaction. We had a tight schedule plus the Holidays. She was always available and proactive. You definitely want her in your team.
Randall B., 12/27/2024 6:17:39 PM
Carol was patient and very helpful with us. She explained everything to us.
Maria C., 12/20/2024 4:10:20 PM
Austin was very helpful, patient , and knowledgeable. He took the time and went over everything.
Margie S., 11/24/2024 5:58:22 PM
The sales representative was extremely helpful.
Ekaette D., 11/20/2024 1:33:08 AM
Mr. McCabe has been incredibly helpful with my home and flood insurance needs. He took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress-free. I highly recommend him for anyone looking for a knowledgeable and reliable insurance agent.
Charles S., 11/15/2024 1:50:17 PM
Austin was very helpful and professional with handling our home transition. We would highly recommend Goosehead!
Karen A., 11/13/2024 4:19:32 PM
Staff very knowledgeable, friendly and patient throughout
Carmen B., 11/12/2024 5:27:28 PM
Price
Jose R., 11/7/2024 8:45:54 PM
Very Professional.
Devendra K., 11/6/2024 5:47:35 PM
Austin was the key to making this happen from start to finish. He was in constant contact and was seeking out options to make this happen. The timelines were critical due to closings and his execution was admirably flawless. Thank you so much!
Devendra K., 11/6/2024 5:43:23 PM
The responsiveness and options in a short time along with signing up was seamless from start to finish. Austin was on the get go from the minute I called and was in constant contact for clarifications and discussions. Thank you!
Lucia Z., 11/2/2024 4:23:09 PM
Austin was very knowledgeable and responsive.
Jeffrey S., 10/31/2024 8:11:43 PM
Great service
Ann W., 9/17/2024 7:52:35 PM
Super easy to work with. Made a stressful time very bearable
Catherine L., 9/15/2024 4:14:59 PM
Carol persisted despite challenges in negotiating coverage for me.
Bethany H., 9/14/2024 5:15:27 PM
Carol was incredibly helpful and quick with our needs.
Valerie C., 9/12/2024 2:02:49 AM
Austin was extremely professional and always kept me informed.
Ginger L., 8/30/2024 5:43:45 PM
Extremely knowledgable agent, Carol Kilpatrick and very friendly. Seems to enjoy her work and offers great advice and suggestions for all insurance. Thank you for a wonderful experience!
Sylvia M., 8/26/2024 4:25:20 PM
Austin McCabe. He is absolutely amazing and very responsive.
Derrick B., 8/19/2024 5:55:21 PM
Took the time to explain everything to me
CAMILLE J., 8/18/2024 4:48:11 PM
Carol was so great with assisting
me. She explained everything so well and matched me with the best possible choice. I am looking forward to working with her in the future and I’m so grateful for her services!
William C., 8/12/2024 12:51:05 PM
very professional and down to earth, and knew exactly what I needed and guided me in the right direction
Jamie M., 8/1/2024 5:22:39 PM
Carol was very knowledgeable and made things easy to understand. As a first time home buyer, that was extremely helpful to me. She took the time to find me the best quotes for my budget and has been very open and honest in her communication. It has been a pleasure working with her.
Irene V., 7/18/2024 4:25:56 PM
Very responsive, best prices
Ryan S., 7/6/2024 2:22:02 PM
Carol was fantastic. Took her time to find me the right policy for my needs, on 4th of July. Kudos.
Luanne C., 6/29/2024 10:23:36 PM
Carol was amazing and did everything we needed!
DANIEL T., 6/17/2024 4:25:08 PM
Excellent service
Deanna S., 6/11/2024 1:33:03 AM
Great customer service
Liza G., 6/4/2024 1:40:46 PM
Carol is a 10 out of 10. Knowledgable. Patient. Friendly. And very understanding. She helped us get insurance not only on our rental property, but on our cars and personal home. She is the best.
Sherry L., 5/27/2024 1:50:37 AM
Courteous, Patient, Great Follow up, Very Informative, Professional and Excellent Customer Service.
Jack S., 5/14/2024 4:22:03 PM
She's the best! Super easy to work with, made switching policy a breeze
Steven M., 5/12/2024 5:59:35 PM
Carol provided outstanding personal service!
Her tenacity to find us a home insurance policy in such short time before our closing date is a testament to her hard work and skills. Ten star rating!
Stephen V., 5/8/2024 7:25:15 PM
She is attentive- listens efficient kind happy lovely person who was a pleasure to work this to purchase insurance
David W., 4/26/2024 4:15:36 PM
I had a great experience with Carol from Goosehead insurance. She answered all my questions, very knowledgeable and is very personable. 🌟🌟🌟🌟🌟!
Kim P., 4/20/2024 9:43:18 PM
I was giving great information and explained everything in the policy and also a great quote
Michael M., 4/19/2024 4:55:58 PM
Great service
Katy S., 4/12/2024 12:55:42 PM
Austin McCabe was wonderful. He worked very hard and tirelessly to find us a policy. I truly enjoyed working with him.
Dora D., 4/9/2024 1:24:03 PM
Carol Kilpatrick is a very knowledgeable and customer service oriented agent, she was able to accomplish in 24 hours what our previous company asked a week to do. When she asked me "When do you need this quote for", and I answered "Today", she smiled (I could feel it on the phone) and got to work IMMEDIATELY. Carol produced the policy we needed in a timely manner, and our transaction with the Veterans Administration was a success. Thank you Carol Kilpatrick for having WOW CUSTOMER SERVICE! Thank you Goosehead Insurance for having Carol as an OUTSTANDING AGENT.
Raymond L., 4/4/2024 7:58:02 PM
Personal where extremely courteous and pleasant to deal with. They guided us through the entire process.
Justin M., 4/4/2024 1:50:44 PM
Michelle was very knowledgeable and got my builders risk policy in place on a very short timeline - highly recommend working with her
Lesa M., 4/1/2024 5:49:15 PM
Carol was professional and helpful
Marina B., 3/30/2024 9:32:43 PM
Austin was excellent in getting me the quotes quickly, answered my questions and promptly responded to my e mails.
Crawford., 3/26/2024 11:43:11 AM
Carol Kilpatrick was most helpful in getting my insurance. She has the knowledge I needed to get the policy to cover our home.
Roy H., 3/18/2024 12:31:20 AM
Carol was absolutely fantastic!
Randolph P., 3/14/2024 3:44:41 PM
I got outstanding service on a Saturday morning. Thanks to Ms. Carol!
Ronald S., 3/10/2024 5:02:51 PM
Michelle was excellent to deal with.
David H., 3/6/2024 6:39:59 PM
How your agent handled the process.
Ronald S., 3/5/2024 8:55:24 PM
Prompt efficient outcome
David N., 3/1/2024 4:05:18 PM
Michelle was great at walking me thru the process. Felt like I received the double white glove treatment and was able to make a very informed decision based on my needs.
Avraham N., 2/29/2024 6:25:52 PM
Michelle was very helpful
Gary S., 2/29/2024 3:40:44 AM
Responsiveness. Service. Pleasant.
Samid V., 2/28/2024 4:53:59 PM
Great rates and attentive service.
Kaleigh F., 2/23/2024 4:34:53 PM
Michelle was extremely sweet! She took the time to find the best policy for me along with going over everything in detail from start to finish to ensure I knew what I was agreeing to. She asked probing questions to select the options that fit me best with out just selecting options that gave me the "cheaper quote". Over all it was a great experience and ended up saving me a significant amount compared to other quotes I received.
Scott A., 2/23/2024 4:08:12 PM
Michelle was wonderful to work with and got us exactly what we needed and saved us money!
Sharon M., 2/17/2024 4:32:34 PM
Michelle is an absolute delight to work with, if I asked her something she did not know for sure she would investigate and get right back to me. She was able to think outside of the box and help me with my insurance needs.
Vilerka B., 2/12/2024 4:48:09 PM
Michelle was wonderful and easy to work with, she helped me upgrade my auto insurance policy and explained what all he different types of coverage meant and why they were important. Hope to transfer my home insurance policy with her in the future.
Karen F., 2/8/2024 1:23:18 AM
She was prompt, helpful, knowledgeable and attentive to detail.
JAMES U., 2/5/2024 10:39:34 PM
Courteous and Knowledgeable
Christy R., 2/5/2024 5:41:02 PM
Michelle was very helpful
Austin M., 1/28/2024 5:53:24 PM
Great service, very knowledgeable
Shelley M., 1/28/2024 5:44:39 PM
Austin was a true professional. He explained the policies/coverages thoroughly and was able to answer all of my questions. He was a pleasure to work with through the entire process. I look forward to working with him again.
James C., 1/22/2024 5:11:37 PM
Having Michelle help us and the reduction of price.
William B., 1/19/2024 4:07:58 PM
I thought Carol Kilpatrick was very professional, knowledgeable and willing to answer all my questions.
Luke M., 12/16/2023 10:10:03 PM
I had an older home that was difficult to get insurance on. Michelle helped guide me through the process step by step. She was very knowledgeable and made the process smooth. Would highly recommend!
Mary P., 12/15/2023 12:27:16 AM
Michelle was awesome!
She answered all of my questions and then some. She was able to save me money and explained everything very well.
Excellent customer service. Would recommend. Thank you
Fabio C., 12/7/2023 4:14:57 PM
very quick and willing to assist customers
Son T., 11/20/2023 6:10:15 PM
Carol was realy nice n patient
Christopher B., 11/10/2023 8:32:23 PM
Sarah was amazing and very helpful throughout the entire process!
James B., 11/8/2023 4:11:09 PM
Sarah is amazing
Marie D., 10/12/2023 11:58:03 AM
Carol exhibits clear and honest communication, picks up whenever I call and gets the job done. She takes care of business.
Dawn-Marie D., 10/11/2023 5:34:01 PM
Carol's explanations
Kerry V., 9/24/2023 10:06:50 PM
Carol did a great job!
Tasheion S., 9/23/2023 4:28:54 PM
She is awesome and listens to my problems and fines the best solutions.
Tina S., 9/21/2023 4:54:06 PM
Carol was outstanding! There were no challenges or barriers she could not navigate and manage. She is an absolute professional and expert in her field. She streamlined and simplified the entire process. Great communicator!
Alexis R., 9/20/2023 1:04:43 AM
Good price
Alexis R., 9/15/2023 9:11:45 PM
Carol is awesome employ
She gets the rite policy.
For ther costumers.
Very good job..👍🏼🙂
Morgan M., 9/12/2023 4:21:41 PM
Carol was super helpful and informative, and was easy to reach. She answered all of my questions, and her great communication separated her from other agents at different companies.
Casey L., 8/28/2023 7:17:45 PM
After a rough process of finding the right insurance, Carol had all the answers and was able to help!
Reggie L., 8/16/2023 8:45:48 PM
Organic flow of conversation and Authentic answers to life questions.
Robert A., 8/12/2023 7:44:34 PM
She was very helpful and her knowledge of insurance was excellent. Couldn't hope for anyone better.
Muriel A., 8/3/2023 6:08:01 PM
The service I received
Dennis B., 7/5/2023 9:58:33 PM
Very nice agents
Judith G., 7/1/2023 10:40:20 PM
Prompt, efficient, friendly help with getting insurance coverage.
Sandra M., 6/24/2023 8:26:06 PM
Carol was amazing from the first conversation with her. She gave me some information to think about in making my choice. She also checked in and gave me other tips in my situation. She continued to bring thoughts to me. I ultimately selected Goosehead because of Carol. Felt like she is going to give me her all from the beginning.
Jaime K., 6/1/2023 10:41:51 PM
Carol was very knowledgeable
Lee R., 6/1/2023 8:56:07 PM
Very thorough, knowledgeable, polite, and found us great policies at better rates than we could have by ourselves!
Sharese C., 4/29/2023 5:31:33 PM
Carols level of knowledge and customer service is top tier. She goes above and beyond and found the best rate after days of searching for HOI.
Michael S., 4/17/2023 7:23:10 PM
Carol was excellent to work with.
Latisha N., 3/4/2023 3:19:01 AM
Carol Kirkpatrick was great. She took the time to explain everything and made sure that I understood before moving to the next subject. She was great.
Ronald V., 3/3/2023 6:58:14 PM
Sales/Customer Service, and quick response.
Stamatia S., 3/2/2023 4:09:23 PM
Carol
Anita P., 2/22/2023 4:14:25 PM
Carol’s exceptional customer service, knowledge and accessibility!
Taylor M., 1/24/2023 10:12:49 PM
Carol was very helpful and went beyond just quoting but making sure I had everything I needed to switch my insurance in a timely manner.
Alexandra M., 1/14/2023 4:21:47 PM
Carol has been amazing, working so hard to find the perfect policies for us in this crazy insurance market. She was wonderful to work with and such a pleasure to talk to!
Marcia F., 12/22/2022 11:56:12 PM
Carol was so quick, thorough and decisive.
ESTEFANIA A., 12/17/2022 4:10:20 PM
She was attentive and quick :)
Kylie M., 12/12/2022 7:25:29 PM
Carol was very personable and responsive during the underwriting process. I loved how she made conversation while she was working behind the scenes to get my policy issued!
Estelita E., 11/6/2022 2:58:54 PM
I felt like I received first class service! I was recommended by Emma Byers and she had only great things to say. Best insurance agent I’ve worked with in a long time! Thank you again Carol Kilpatrick you are amazing!!!!
Heather H., 10/29/2022 9:47:41 PM
Carol Kilpatrick is amazing to work with!
Rosemarie S., 9/25/2022 12:32:28 PM
Great service was provided.
Troy R., 9/23/2022 6:30:43 PM
We received great service.
Andrew M., 9/21/2022 11:14:11 AM
She was fantastic to work with and made the process very easy:)
Brittney L., 8/28/2022 11:06:51 AM
I love Carol! She was so helpful and patient!
Jed M., 8/16/2022 6:50:42 PM
Great rate, professional, and easy access. Can call anytime. I already referred a new client already
Steven M., 7/31/2022 1:23:25 PM
Excellent service from start to finish
Daneen M., 7/31/2022 12:54:20 PM
Knowledgeable and very helpful
Lynne H., 7/26/2022 4:33:01 PM
So far only interaction is with agent , and that all went well.
Steven R., 7/23/2022 11:28:23 AM
Carol Kilpatrick was so helpful, friendly and her customer service was outstanding. She worked quickly to get us an insurance quote and the insurance binder. I would highly recommend Carol and Goosehead Insurance.
Raphael G., 7/22/2022 11:51:58 AM
The person who help me take the time to explain me every part of my new contract and find me the best for my buck
Private K., 7/11/2022 9:58:13 AM
Carol was very knowledgeable and helpful.
Mayra R., 7/8/2022 11:19:58 AM
Carol provided great customer service. Shes very informative and very pleasant. Im looking forward to working with her.
Maryestela A., 7/8/2022 11:18:23 AM
Great customer service, super friendly, and very informative, very satisfied
Frederick W., 7/7/2022 12:56:22 PM
Good serice.
Linda L., 6/17/2022 9:26:46 PM
Carol is amazing. She is detailed and very knowledgeable. If she wasn't sure about something, she would quickly find the answer for me. Love her.
Martyn S., 6/8/2022 11:16:49 AM
Carol Kilpatrick was excellent and very helpful getting our policy for our Florida house as we were in the UK.
Christopher B., 6/1/2022 11:43:48 AM
She was very knowledgeable and freindly, making for a convenient experience
Diane S., 5/15/2022 7:57:29 AM
Carol was extremely knowledgeable about the ins and outs of the insurance companies. Also, she was very available whenever you needed to reach her. Great customer service.
David L., 5/7/2022 12:41:53 PM
Walter McKenna was amazing!
Lourdes L., 4/29/2022 10:01:53 AM
10 very good
Marcus H., 4/22/2022 2:26:44 AM
Response time
Jennifer N., 4/19/2022 11:59:01 AM
Carol was very helpful and helped me at a urgent time.
Dorman R., 4/9/2022 9:55:34 PM
Great job
Robert U., 3/28/2022 11:20:20 AM
Good questions, thorough knowledge of situation
Colynn W., 3/25/2022 2:16:58 PM
Satisfied
John E., 3/24/2022 7:56:06 PM
Carol's on the ball.
Evandro R., 3/22/2022 5:17:44 PM
Because I did receice a very good treatment. Thsnk You.
Stefano L., 3/19/2022 3:15:40 PM
Spent time with me over the phone and walked thru everything.
Anthony S., 3/19/2022 12:18:00 PM
Excellence customer service.
Anthony S., 3/18/2022 5:36:38 PM
Excellent customer service
Bob M., 3/16/2022 11:01:49 PM
Carol was very responsive!
James L., 3/11/2022 12:40:38 PM
She was very knowledgeable about the products I was interested in and effectively explained them to me. Friendly attitude made it easy work with her.
Kim T., 3/9/2022 11:27:33 AM
I’m say satisfied ,because she do my paperwork very clearly . I am understand before sign
Victoria W., 3/3/2022 6:14:29 AM
Carol has been phenomenal. She always makes herself available to answer questions and help resolve urgent issues that come up. For example when my home insurance needed reinstating she walked me through the process and made recommendations on what was best. I appreciate working with her, she’s an asset to your company. Victoria Weidenthaler
Shoreline G., 2/28/2022 1:37:46 PM
Carol.
Kara D., 2/24/2022 10:17:31 AM
Super helpful and easy to deal with.
Michelle F., 2/23/2022 9:19:46 PM
Carol was great! Very helpful and attentive. A pleasure to work with
Laura F., 2/23/2022 6:11:52 PM
Carol is extremely attentive and great to work with
Frank M., 2/16/2022 10:20:06 AM
Carol Kilpatrick was extremely helpful and very knowledgeable regarding policy. Also available any time I called day or evening.
Randall Y., 2/13/2022 12:46:48 PM
friendly, attentive service!
Jacqueline V., 1/27/2022 6:59:50 PM
I truly enjoyed talking to Carol. She made me understand do much she didn't assume that I should know it. For that I am thankful.
Donna L., 1/25/2022 1:37:27 PM
She was wonderful. Her patience and explanations were thoroughly appreciated. She was able to find me better & less expensive than I had before & gave me a better explanation of my car & house insurances than I had ever gotten from an agent. I will reccomend her to family & friends.
Faye B., 1/18/2022 12:43:28 PM
Service received
Justin M., 1/14/2022 6:45:32 PM
Great customer service & she seemed to genuinely care. Thanks
Regan V., 1/12/2022 11:30:35 AM
Carol Kilpatrick was very thorough and friendly and able to get me a binder the same day
Hector A., 1/4/2022 5:45:20 AM
Carol Kilpatric very helpful
Manny F., 12/24/2021 10:49:07 AM
Super insightful very knowledgeable very friendly excellent service
Parth P., 12/22/2021 11:07:00 AM
I was able to get everything at one stop shop! And carol is amazing! Got good reference from my lender via Matt pierce. Worked out great!
Adam M., 12/19/2021 7:16:07 PM
I am satisfied
Oriana H., 12/17/2021 10:09:01 AM
Great customer service
Amy Z., 12/14/2021 8:40:32 AM
Carol was very helpful and worked hard to find the best policy for my home.
Joseph D., 12/10/2021 8:13:57 PM
Knowledge and professionalism respect
Melesia V., 11/27/2021 10:12:20 AM
She was easy to work with and I appreciated the suggestions regarding coverage
William R., 11/26/2021 7:41:25 PM
I received good treatment, even thou I gave a short notice.
Ollie M., 11/12/2021 11:07:36 PM
Happy with customer service
Stephanie P., 10/25/2021 11:08:56 AM
She found insurance right away.
RR T., 10/16/2021 11:26:26 AM
Easy to work with!
Rene T., 10/14/2021 4:09:31 PM
Friendly, helpful and easy to work and speak with!
William M., 10/10/2021 8:27:26 PM
Excellent service, Carol helped in every step of the way, making sure that I got the best rate and coverage for our new home.
Racheal C., 10/2/2021 2:31:58 PM
Goosehead Broker Carol Kipatrick was very personable, attentive to my service needs as a prospective policyholder, and took the time necessary to answer any questions or concerns I had.
GABRIELLE A., 9/19/2021 8:33:39 PM
Carol was very helpful and courteous.
Andrew G., 8/30/2021 2:35:16 PM
We love Carol. She is one of a kind in the industry. She has done a lot of business for us and our clients. We’re lucky to have her.
Jennifer G., 8/30/2021 2:33:37 PM
Carol is awesome, hardworking, knowledgeable and always available to answer questions and get things done.
Carlos G., 8/22/2021 12:18:32 PM
Carol was fantastic and quick with the responses to my questions. She found me a great deal and was very honest about it. I really appreciate all her help.
China V., 8/19/2021 5:50:07 PM
Happy customer
Brent A., 8/14/2021 11:14:44 AM
Carol is very knowledgeable and diligent and honest
Sydni B., 8/6/2021 11:12:51 AM
Great service
Leila F., 8/6/2021 11:12:23 AM
Great service
Dustin S., 8/1/2021 4:49:57 PM
Carol was responsive and provided solutions for exactly what we needed!
Marlon P., 7/28/2021 8:14:41 PM
She is a professional and very helpful
Barry K., 7/24/2021 5:52:34 AM
Easy to work with. Kept me informed. Worked to find me the best insurance available in my location
Gregory C., 7/23/2021 6:35:04 AM
Carol Kilpatrick
Cynthia M., 7/18/2021 4:50:12 PM
Commitments made were kept. Personable service, calls were returned.
Carole A., 7/17/2021 6:35:12 PM
I had been working with 2 other insurance people for a couple of weeks and they never put together an offer for insurance. Carol was efficient and almost immediately had insurance coverage for my 2nd home. Can't express how the stress has been removed worrying about not having coverage. She is pleasant to work with and got the job done.
Roberto J., 7/17/2021 9:44:20 AM
It’s a company that you can trust. Plus Carol Kilpatrick and Shelby Shade are great professionals with a excellent customer service quality. Thank you.
Iris A., 7/15/2021 5:20:22 PM
Agent was very attentive to my needs
Ricardo C., 7/13/2021 11:10:11 AM
Dedication to find an appropiate solution. Always available to provide feedback and update
Krystyn H., 7/6/2021 11:36:45 AM
Quick to respond and set up policy with exactly what was requested
Larry L., 7/5/2021 8:42:08 PM
Thus is my first home I own. She was exceptional with providing me information and made it easy to understand.
Edwin F., 7/3/2021 11:38:49 PM
She was informative, courteous and professional
Deborah Y., 6/27/2021 10:18:15 AM
Clearly understood my needs
Amanda M., 6/21/2021 11:53:33 AM
Helpful and friendly
Benjamin T., 6/19/2021 1:33:56 PM
Caral is very professional and worked diligently to help me find the best policy that suits my needs.
Teresa A., 6/18/2021 12:04:58 PM
Carol was very helpful in helping me understand the different options
Jeremy M., 6/14/2021 5:34:31 AM
Carol has been phenomenal in assisting us with our insurance needs. We recently moved from TN to FL and had absolutely no idea about the challenges associated with insuring a waterfront home. She has guided us through the process. We will be changing our automotive insurance policy to Goosehead upon our current policy expiring in July. The change is not just for a better rate but due to how personable Carol has been, which makes us feel that she will be there to assist us should we ever need to file a claim.
Christopher R., 6/8/2021 3:11:27 PM
Carol was thorough and helpful in her suggestions
Sarah L., 6/3/2021 11:15:45 AM
Carol has been great at explaining things to us and super thorough through the whole process.
Miguel A., 5/28/2021 1:50:48 PM
Attentiveness of Carol, her due diligence through the process and interest in obtain the best option for my needs
Laura A., 5/20/2021 5:13:53 PM
Carol was very pleasant to deal with, as well as informative about my coverages.
Larry W., 5/20/2021 11:12:18 AM
Very helpful and professional!
Carmen H., 5/19/2021 12:04:19 PM
Carol worked for my business. She earned it!
Darius J., 5/17/2021 8:54:29 AM
Carol was amazing. She was super helpful by explaining all of my options in common language and helping me understand the right package for me. She was super nice and kind. Great experience working with her.
Mark R., 5/15/2021 9:06:45 AM
Carol was personable, knowledgable, and patient with questions. A first class person!
Annais B., 5/14/2021 11:59:09 AM
Great service
Aislyn P., 5/10/2021 9:02:37 PM
Carol was wonderful! She always answered my calls and emails and explained everything to me.
Michelle T., 5/6/2021 11:09:17 AM
Carol was very helpful and she found the best price for me.
Chris S., 5/3/2021 7:37:39 PM
Carol is great!
Estate o., 5/3/2021 7:37:07 PM
Carol is great!
Maya D., 4/26/2021 5:54:22 PM
All of our needs and concerns were addressed perfectly. Carole was a huge help!
Elizabeth D., 4/26/2021 5:51:37 PM
Carole was very knowledgeable and helpful with all our needs
Maya D., 4/24/2021 11:28:58 AM
Carole was very prompt at responding to my request for a homeowner's policy quote, and offered me the policy that fits our needs.
Elizabeth D., 4/24/2021 11:27:18 AM
Carole went above and beyond to explain all my questions thoroughly.
Donna K., 4/19/2021 8:36:50 AM
Carol was very prompt in getting back to us and was very pleasant to speak with
Pablo D., 4/18/2021 5:54:56 PM
Kind person and professionalism
Daana R., 4/15/2021 12:14:05 PM
My Fiancé and I are first time home buyers, so this entire experience is brand new to us, including the process of obtaining proper home owners insurance prior to closing on the home. I was unable to attend the initial phone call between my Fiancé and our Goosehead insurance agent Carol Kilpatrick due to my work schedule, but from what my Fiancée was able to explain to me regarding the process and quote, Carol seems amazing! My Fiancé was able to show me the fantastic quote we received and was able to explain each section in great detail, along with the pricing options and coverage details. This was only possible by having a great agent representative, so thank you Carol, we look forward to continue working with you for years to come.
Nicholas I., 4/15/2021 12:00:33 PM
Our agent, Carol Kilpatrick was extremely informative and truly has her clients best interest at heart. Being that my Fiancée and I are first time home buyers, Carol was amazing in explaining all parts of homeowners insurance, making sure that we understood each aspect of coverage. I would highly recommend Goosehead Insurance agent Carol Kilpatrick to all others in the market for home insurance and beyond.
Hasanain A., 4/11/2021 11:50:42 AM
Among all the companies to support it in order to make it the best
Paulo R., 4/10/2021 12:49:28 PM
Good, knowledgeable service.
Ronald M., 4/9/2021 11:07:48 AM
the hard work that Carol out into my transaction on making sure she found the correct insurance for my needs.
Guiseppe L., 4/1/2021 11:10:56 AM
Walter mckenna was excellent
Kevin C., 4/1/2021 11:05:42 AM
Fast and efficient
John A., 3/24/2021 11:10:32 AM
Easy process very knowledgeable rep great experience
Nicolle D., 3/21/2021 7:12:28 PM
Carol was not only extremely friendly but also extremely helpful and answered any questions I had before I even thought to ask them! She provided me with so much information that I am very grateful as a first time home buyer for all of her assistance. Will definitely be recommending this company to the people around me!
Shirley H., 3/13/2021 11:31:00 AM
I was able to get house and car Ins. together.
Christopher H., 3/9/2021 10:58:29 AM
Responsive, professional and easy to deal with
Robert A., 3/8/2021 8:34:08 AM
I was previously quoted at $5600 for HOI. I was referred to Carol through my mortgage company. First off, she is the nicest person i've ever dealt with. She listened to be rant and asked questions that made me feel very confident that she would help me out. She ended up getting me a quote for $3150 and saving me $2500 dollars! I can't thank her enough.
Joseph D., 3/4/2021 7:06:54 PM
Knowledge clear communication.excellent customer service.
Sarah J., 3/4/2021 11:50:20 AM
Great customer service.
Amy T., 2/24/2021 11:13:40 AM
Good customer service
Alvaro S., 2/18/2021 4:20:46 PM
Carol was outstanding from the very first time we spoke. She understood my situation and was extremely patient and thorough.
CaSandra W., 2/18/2021 11:34:39 AM
My agent Carol Kilpatrick
John H., 2/16/2021 10:12:54 AM
Carole delivered a great result and went the extra mile to achieve a few important discounts.
Michael K., 2/14/2021 4:33:41 PM
great all around.
Marissa C., 2/13/2021 10:08:17 AM
Great and friendly service.
Peter B., 2/12/2021 2:26:46 PM
Carol took the time and really explained the differences in quotes and make recommendations based on my needs
Jeffrey L., 2/6/2021 9:28:14 PM
Carol is very personable and she has done everything that she can to make sure that we are satisfied!
Andres M., 2/4/2021 2:03:21 PM
Carol demonstrated superb customer satisfaction. She went over each section and what it meant when it came to the policy I was choosing. She was very paitent and knowledgeable. I really appreciated that.
Robert R., 2/1/2021 10:58:01 AM
I was very pleased with the information and materials reviewed to date. The action items and way forward left me feeling comfortable that a good plan was in place. Carol was extremely knowledgeable and explained everything to me in detail.
Brandon B., 1/30/2021 10:49:22 AM
She was awesome
Jason A., 1/27/2021 12:38:14 PM
Prompt service, clear communication, successful outcome (satisfied with price)
Michael S., 1/25/2021 7:28:00 AM
The agent, Carol, was responsive, informative and quoted me at an affordable rate.
Robert R., 1/24/2021 12:01:12 PM
I was referred to Carol Kilpatrick by David Robinson in NJ. Carol was very easy to speak with, asked a lot of questions and seemed to care that she was giving me the best prices she could. I like Carol!
Ashley M., 1/20/2021 8:15:30 PM
I was very happy with the representative who helped me.
Valerie C., 1/14/2021 5:15:45 PM
Great experience signing up
Gayle R., 1/9/2021 6:03:19 PM
Never gave up finding the the best insurance and price.
Leah M., 1/8/2021 8:25:11 AM
Carol was able to seamlessly clean up the huge mess the local agent Justin Ross created for my family.
Shanique B., 1/7/2021 5:06:05 PM
10
Jarrod E., 12/25/2020 10:36:51 AM
Found an auto policy for me with better benefits, and lower premiums.
Barbara G., 12/10/2020 5:23:35 PM
Carol provided excellent customer service. She was warm, friendly and accommodating. She made sure I was comfortable with the policy I was purchasing and she went over everything with me making sure I understood everything the policy entailed. I really appreciated how thorough she was and I will definitely refer my family and friends to Goosehead Insurance.
Sharla L., 12/10/2020 11:06:29 AM
Haven't had time to see how service will be, I just joined.
Edward V., 12/3/2020 10:51:39 AM
Customer Service. Gave very detailed information on my coverage
Joseph D., 12/2/2020 10:09:58 AM
Carol Kilpatrick went way out of her way to get me the policy that I needed...........a big thank you out to Carol
Richard L., 11/16/2020 1:37:36 PM
went above and beyond...Carol could have given quotes and let it go, bit when we ran into a glitch she went and found a solution
Adebowale A., 11/8/2020 10:36:26 AM
Impeccable service and efficiency
Carol P., 11/8/2020 10:18:18 AM
Carol was very friendly and so thorough explaining everything
Merrell S., 11/3/2020 1:50:56 PM
super good at communications and extremely accomdating and proffessional
Gina O., 11/2/2020 10:14:52 AM
Our Rep was very nice and informative. Very pleased! Thank you
Deborah P., 10/28/2020 12:32:07 PM
Great service, knowledgeable, and easy to work with.
Betty S., 10/26/2020 8:33:44 PM
Excellent professional presentation of progressive insurance co.
Charles K., 10/26/2020 12:06:56 PM
Carol made the entire process very easy and answered all of my questions in a way that was understandable to me as this is my first time buying a home
John L., 10/24/2020 11:31:07 AM
Carol is very knowligable, and a pleasure to work with
Thomas M., 10/23/2020 10:21:28 AM
Very friendly and knowledgeable.
Rachel O., 10/5/2020 11:43:23 AM
We had an amazing experience with carol! She was thorough and knowledgeable! Exceptionally quick at responding to our emails/phone calls. She went out of her way to make sure we got what we needed! Thanks carol!
Tarpon R., 9/18/2020 11:06:30 AM
Everything went smoothly and Carol was always on top of the fast paced changes!
Shonika R., 9/17/2020 11:33:14 AM
Mrs Carol was so personable and paid close attention to my needs, concerns and questions.
Devin T., 9/16/2020 8:50:32 PM
Carol Kilpatrick was amazing! She was super friendly and shared a lot of key information I didn’t know before, she also found a lot more coverage for not a lot of money! Thank you so much!
JEAN C., 9/8/2020 8:58:06 PM
Carol knows what she’s doing that’s my reason!
JEAN C., 9/8/2020 8:52:11 PM
Carol knows what she’s doing! That’s the reason for the score
Anthony K., 9/3/2020 12:16:34 PM
Carol was very helpful with explaining many things about home insurance, as well as, going above and beyond to help find the best rates.
Donnetta L., 8/28/2020 12:19:41 PM
Carol was a great person to work with very knowledgeable. Went above and beyond.
Curt P., 8/26/2020 6:24:16 AM
Carol went above and beyond to help me not get my insurance canceled.
Curtis M., 8/19/2020 3:10:02 PM
Carol my agent was fantastic. She answered all of my questions
William T., 8/15/2020 6:59:04 PM
Carol did a really good job explaining the company, her role and making me feel confident in my decision on coverage. Great experience all around!
Gregory T., 8/14/2020 11:13:16 AM
Carol saved me a lot of money
Kevin K., 8/3/2020 1:10:11 PM
Great and efficient service. Carol is incredibly knowledgeable on products offered by Goosehead and in insurance in general.
Michelle M., 7/30/2020 10:55:08 AM
Carol was great
Lori B., 7/23/2020 11:05:30 AM
Kyle made everything easy to understand !
Loria G., 7/18/2020 2:56:07 PM
Carol Kilpatrick did a great job she went above and beyond to make sure that I was satisfied I have already recommended her to several of my friends and will continue to recommend her to others thank you so much Carol.
Kaydia W., 7/13/2020 11:06:42 AM
Carol was very pleasant, knowledgeable and informative. It was a pleasure to work with her and I felt confident in her ability to provide me the best guidance in terms of my coverage needs
Nancy D., 7/7/2020 4:33:18 PM
Carol was very professional, took the time to explain, was prompt in her responses and extremely strong communication skills. She was a pleasure to work with.
Mary L., 7/6/2020 12:48:48 PM
The patience n the way the insurance was explained to me. Carol was wonderful.
Harold P., 7/6/2020 10:21:38 AM
Mrs Carol Mrs Carol Mrs. Carol. Awesome!!!!!!!
Maryana A., 7/3/2020 11:06:09 AM
Carol is amazing. She explained everything very well and help us save lots on my car and new home insurance. Thanks for making our home buying process easier!
Marlyn O., 6/29/2020 11:17:43 PM
Excellent customer service provided. Energetic and caring person.
Marlyn O., 6/29/2020 1:53:09 PM
Excellent customer service given.
Linh N., 6/29/2020 10:17:08 AM
I like the way she work with us. Very friendly.
Gabriel R., 6/25/2020 12:46:00 PM
Carol was fantastic. My fiancée and I are first time home buyers and did not know a lot about home insurance. Carol was very patient with us and walked us thru every step. I’m going to recommend Goosehead to everyone we know.
Davina P., 6/24/2020 5:01:01 PM
Carol was very informative and explained everything in detail. She did everything she could to get me the best choice for my insurance. I am very thankful!
Reid G., 6/22/2020 11:52:12 AM
Carol, in the St. Augustine office, took CARE of what I needed. She was so willing to work with me on every detail of my insurance needs. She was incredible
Jon H., 6/19/2020 2:36:11 PM
Carrol was very attentive to all my questions and concerns and as a first time homebuyer she answered all my questions thoroughly and calm.
CESAR D., 6/14/2020 5:18:12 PM
Outstanding services , knowledgeable and very professional
Khue N., 6/5/2020 10:41:37 AM
Carol was very attentive and answered all the questions that I had. She was patient and professional throughout the whole process to help me pick out the right insurance plans for me.
Theresa Y., 6/5/2020 10:34:24 AM
Carol was nice and pleasant. She was reassuring about everything. I really enjoyed working with her. I will send more customer her way.
Don J., 5/27/2020 10:40:31 PM
Agent Carol Kilpatrick's outstanding service.
Richard W., 5/14/2020 2:30:03 PM
Carol Kilpatrick made the process of switching to a new company and auto policy, seamless and easy. She worked to get us the best rate and coverage possible, communicating with us every step of the process. What a great experience working with someone that is this available and communicable versus the company we have used for decades. I look forward to an even better relationship over the next 2 decades as we begin switching our homes, water craft, etc. to her.
Wallace J., 5/7/2020 8:39:54 PM
Mrs Carol was very sensitive to my needs.she left no stone unturned in trying to get me the best deal possible. She was awesome!!!
Letizia B., 5/7/2020 4:00:55 PM
Friendly and professional
Gisela T., 5/4/2020 11:55:23 AM
Greats Customer Service
William J., 4/24/2020 2:42:15 PM
Carol was knowledgable, provided very prompt service, and was delightful to work with!
Ashley S., 4/15/2020 8:49:06 PM
Carol was very thorough, very knowledgeable, answered any questions (and there were many!). She always gave me options, without trying to sway my decisions. She spent a lot of time Making sure I got what I needed and that I was comfortable with it.
Daniel A., 4/10/2020 10:36:58 AM
Customer service and professionalism
Ann M., 3/31/2020 10:38:11 AM
I got a lot of information and assistance while looking at the options. I feel really comfortable and not pushed.Carol is there to help you take the best solution to your needs
Gessykka S., 3/12/2020 10:41:04 AM
Carol was very pleasant and efficient. She was able to find a great policy at a great price
Stephen E., 3/1/2020 6:24:28 AM
Carol was very personal, honest and polite. She broke down coverage in every detail
Ryan L., 2/10/2020 10:38:22 AM
Great customer service
Melanie H., 1/22/2020 7:26:50 PM
Carol made the process super easy and truly cared about helping us!! She wanted to make sure we had the best home owners policy for us. She was very thorough in explaining everything to us so there was no confusion! Couldn’t recommend her enough!
Kim K., 1/20/2020 3:21:18 PM
Polite , well informed of the product, able to answer my questions