Goosehead is the very definition of
great customer service.
Angel was awesome and so helpful! She quoted out exactly what I was interested in, paid attention to my particular requests, and informed me of another added coverage I could get for literally CENTS extra a month. WOW is all I’ve got to say!!!!!
McKenna C ., Denton, TX
She was very personable and sincere. In today’s age of poor customer service she was definitely a bright spot, and speaking to someone who speaks clearly and well is a bonus. Overall, the agency has insured my cars and homes better than with past agencies, and at fair pricing.
Debra A ., Canadian Lakes, MI
Matthew! Very good listener, patient with me, knowledgeable, easy to understand, and eager to help. He was great. Thank you!
Denise J ., Hudson Falls, NY
The agent went above and beyond to help me and answer all my questions; by far out of all the calls I've had this had been the best experience. I even think I might be moving to Dallas due to him even selling me on the city. I loved our conversation and he kept me up to date with everything.
Pablo B ., Middle River, MD
I called in to get a copy of my Homeowner’s Policy, because my home was damaged and I wanted to understand my coverages. I spoke with Arthur today and he took the time to go over and explained my Coverages A-F. He has been by far the most concerned and helpful person, which made me feel like a valued insured.
LaTanya M ., Calumet City, IL
I have been a Goosehead client for years and there's a reason why - unparalleled service. Josie was most certainly not an exception to that. Thank you for your time and help yesterday, Josie! Much appreciated.
Adibfar P ., Austin, TX
Olivia was so professional. She took her time and worked hard on every detail. We have recommended Gooshead to many of our friends and family. Lots of trust with this wonderful company.
Deborah A ., Highland Village, TX
Kate provided excellent customer service. She had a wonderful attitude, completed the follow through for my question and ensured that I was happy with the result.
Brenda K ., Hartselle, AL
We were driving 5 hours to purchase a brand new vehicle sight unseen. We needed car insurance in place before we drove the car off the lot. Ms. Bacon took the time to explain all the details and when we were disconnected which occurred a few times due to our travel through rural Texas, Ms. Bacon promptly called us back. She went above and beyond.
Jeffrey B ., Lubbock, TX
Dylan was very knowledgeable and provided excellent customer service. Being a new customer I find his help a positive experience and feel we are in good hands.
Charles O ., Ocala, FL
Excellent attention to my insurance needs and focus on getting me the best value.
James L ., Boerne, TX
Mack was very personable and helpful! It was a pleasure having him help with our needs. Usually it’s not fun or enjoyable to contact your insurance agent or it’s a hassle, however, Mack was awesome! I hope next time I have issues he answers my call.
Shanda P ., Cottonwood, CA
Spencer was very kind, energetic, and knowledgeable. He took the time to explain all of my options and was patient with all my many, many questions. He made my re-shop quick and easy and just an all around positive experience! A+ customer service experience and is definitely my main reason for recommending this company to friends and family.
Christopher D ., Haslet, TX
Dylan gave yet another display of thoroughness from a Goosehead Agent. I am so happy I was referred to you all, and I look forward to working with you in the future. He made an update to my policy for me and also took the extra time to discover another added benefit to my policy that was no additional cost to me. He could have made the change and been done with it, but he gave full time and attention to my policy and making it as good as possible. Goosehead has quickly earned my full confidence and trust.
Betteanne B ., Greeley, CO
She was extremely helpful with all of my questions and very clear in what would be covered and what would not be. Added a car to my policy and actually saved money AND upped my PIP at the same time.
Aaron H ., Austin, TX