FAQ
We’re always happy to give
answers to your questions
Frequently Asked Questions
At Goosehead, you can always count on us to give you an answer to any questions you may have. In fact, let’s start now.
I just signed up with Goosehead, who are they?
Goosehead is a rapidly growing independent agency known for putting you and your needs first. We shop the market for you, to find you the right coverage at the best price. We consider ourselves your insurance concierge so for any questions or updates, just call our expert, licensed service team. Welcome to Goosehead!
Who do I call for questions about my policy?
Our world class service team is ready for your questions once you have a new policy. Goosehead’s fully licensed agents are trained to handle almost any insurance question you might have. Got a question about billing? Want to add a new car to your policy? Need to file a claim?
Just reach out to our service team:
Monday - Friday: 7am – 7pm, all time zones
Call: 800.474.1377
Text: 214.838.5170
Chat us below
Email us at service@goosehead.com
Saturday: 8am – 5pm Central
Text: 214.838.5170
Chat us below
Email us at service@goosehead.com
I had an accident, what do I do?
If an unexpected accident happens, or you have damage to your home, our service team is your personal insurance concierge. Before you call your insurance company, reach out to us. We’ll review the loss, see if a claim is your best option and advocate on your behalf throughout the entire process.
Call our dedicated Claims Report Line at 866.260.5151 for the fastest service or visit our Claims page.
I’ve decided I need to file a claim, what now?
Let our service team file it for you!
Just be sure to contain the damage to minimize your loss. For example, if you have a water leak, shut off the water. If there’s a hole in your roof, have it covered with a tarp. We’ll make sure your claims process is handled quickly and easily.
My lender mailed me a notice stating I don’t have coverage, but I thought I did through Goosehead. What next?
Loans are frequently sold amongst lenders, and sometimes the paperwork is not applied correctly. Simply submit the notice to service@goosehead.com and we will take care of it for you!
My rates went up, how did this happen and how can I fix it?
A number factors can alter your policy midterm, or at renewal. Our service team can investigate any rate change, explain what happened, and act quickly to resolve the matter. If the policy no longer works for you, we can shop the market and find other options that meet your needs. Just call us!
Reshop your insurance now: https://quotes.goosehead.com/
I received a notice from an insurance company, but I thought Goosehead was my insurance company. What should I do?
Goosehead is your independent agent who works for you to select the right insurance coverage at the best price. While we also service you on your policies, your coverage comes from one of our top-rated insurance company partners. If they have a question about your policy, they may mail a notice directly to you. We can help!
Just text a picture of the notice to 214.838.5170 or email a picture of the document to service@goosehead.com
Where can I find my ID cards?
Your Goosehead client portal is the easiest way to view your ID cards. Login here. You can also submit a request to have your official carrier ID cards sent to you. If you can’t find what you need, just call us at 800.474.1377 or text us at 214.838.5170.
My application is incorrect. Who do I contact to correct it?
Our service team handles all updates and changes to existing policies. You can reply to the application email you received and describe the updates needed or just give us a call at 800.474.1377.
Goosehead believes in superior service
without question.
"HELPFUL"
Angel was awesome and so helpful! She quoted out exactly what I was interested in, paid attention to my particular requests, and informed me of another added coverage I could get for literally CENTS extra a month. WOW is all I’ve got to say!!!!!
McKenna C ., Denton, TX
"SINCERE"
She was very personable and sincere. In today’s age of poor customer service she was definitely a bright spot, and speaking to someone who speaks clearly and well is a bonus. Overall, the agency has insured my cars and homes better than with past agencies, and at fair pricing.
Debra A ., Canadian Lakes, MI
"LISTENER"
Matthew! Very good listener, patient with me, knowledgeable, easy to understand, and eager to help. He was great. Thank you!
Denise J ., Hudson Falls, NY
"BEST"
The agent went above and beyond to help me and answer all my questions; by far out of all the calls I've had this had been the best experience. I even think I might be moving to Dallas due to him even selling me on the city. I loved our conversation and he kept me up to date with everything.
Pablo B ., Middle River, MD
"VALUED"
I called in to get a copy of my Homeowner’s Policy, because my home was damaged and I wanted to understand my coverages. I spoke with Arthur today and he took the time to go over and explained my Coverages A-F. He has been by far the most concerned and helpful person, which made me feel like a valued insured.
LaTanya M ., Calumet City, IL
"UNPARALLELED SERVICE"
I have been a Goosehead client for years and there's a reason why - unparalleled service. Josie was most certainly not an exception to that. Thank you for your time and help yesterday, Josie! Much appreciated.
Adibfar P ., Austin, TX
"PROFESSIONAL"
Olivia was so professional. She took her time and worked hard on every detail. We have recommended Gooshead to many of our friends and family. Lots of trust with this wonderful company.
Deborah A ., Highland Village, TX
"WONDERFUL"
Kate provided excellent customer service. She had a wonderful attitude, completed the follow through for my question and ensured that I was happy with the result.
Brenda K ., Hartselle, AL
"TIME"
We were driving 5 hours to purchase a brand new vehicle sight unseen. We needed car insurance in place before we drove the car off the lot. Ms. Bacon took the time to explain all the details and when we were disconnected which occurred a few times due to our travel through rural Texas, Ms. Bacon promptly called us back. She went above and beyond.
Jeffrey B ., Lubbock, TX
"GOOD HANDS"
Dylan was very knowledgeable and provided excellent customer service. Being a new customer I find his help a positive experience and feel we are in good hands.
Charles O ., Ocala, FL
"EXCELLENT"
Excellent attention to my insurance needs and focus on getting me the best value.
James L ., Boerne, TX
"PERSONABLE"
Mack was very personable and helpful! It was a pleasure having him help with our needs. Usually it’s not fun or enjoyable to contact your insurance agent or it’s a hassle, however, Mack was awesome! I hope next time I have issues he answers my call.
Shanda P ., Cottonwood, CA
"KIND"
Spencer was very kind, energetic, and knowledgeable. He took the time to explain all of my options and was patient with all my many, many questions. He made my re-shop quick and easy and just an all around positive experience! A+ customer service experience and is definitely my main reason for recommending this company to friends and family.
Christopher D ., Haslet, TX
"THOROUGHNESS"
Dylan gave yet another display of thoroughness from a Goosehead Agent. I am so happy I was referred to you all, and I look forward to working with you in the future. He made an update to my policy for me and also took the extra time to discover another added benefit to my policy that was no additional cost to me. He could have made the change and been done with it, but he gave full time and attention to my policy and making it as good as possible. Goosehead has quickly earned my full confidence and trust.
Betteanne B ., Greeley, CO
"HELPFUL"
She was extremely helpful with all of my questions and very clear in what would be covered and what would not be. Added a car to my policy and actually saved money AND upped my PIP at the same time.
Aaron H ., Austin, TX
