Quality Analyst Administrative Associate
About Goosehead
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we’re more than just a bit selective when it comes to hiring new team members.
About the Job
The primary responsibility of a Quality Analyst Administrative Associate is:
- Manage select company reports
- Process inbound cases
- Perform service case audits
- Review and package outgoing mail
- Keen eye for detail, ability to maintain high level of efficiency while sustaining high level of accuracy
Having prior work experience in a fast-paced environment and being proficient (reading, writing, and conversing) in a secondary language, specifically Spanish are a plus. You should also:
- Have a strong attention to detail
- Demonstrate strong intellectual ability
- Have a passion for being part of a team that drives our company to industry leadership
- Have a college degree or have relevant previous business experience
- Show evidence of organizational and multitasking abilities
- Have strong interpersonal and communication skills
The Quality Analyst Administrative Associate plays an integral part in the overall risk management strategy of the company and seeks to ensure the reduction of Errors & Omissions exposure. The position is a great opportunity for anyone who can independently manage their time, easily influence others, and has an eye for detail.
You will be required to work 40 hours per week in a fast paced, high-growth environment.
About You
You’re no stranger to hard work. Goosehead Insurance is one of the largest and fastest growing insurance agencies in the United States, with the goal of becoming number one. Changing an industry is never easy, so we need the best and the brightest young professionals who are ready to bring the energy, passion, and grit it will take to accomplish these goals. Our ideal candidate has a college degree and, at minimum, a 3.0 GPA.
You want to be surrounded by the best. Only about 1% of Goosehead candidates are offered employment because we’re interested in A-players only. You have a passion for being part of a team that delivers exceptional client experiences that drive our company to industry leadership.
You have high personal and professional standards. As a growing company, we’re counting on candidates we hire today to become future leaders as we continue to disrupt the industry. We want to work with self-starters who enjoy a challenge and have demonstrated strong evidence of leadership, sales capabilities, and sound judgment.
You want to win. Goosehead is constantly setting new records and then breaking them, so those that work here love to revel in the thrill of victory. We are looking for hard-working, fun, ambitious, honest, smart, team-oriented, humble people who want to build a great company. Though we work hard, we also celebrate big through company events, and for top performers, an all-expense paid vacation each year to destinations like Cabo San Lucas, Puerto Rico, and Whistler, and Canada.