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FAQ

We’re always happy to give answers to your questions


At Goosehead, you can always count on us to give you an answer to any questions you may have. In fact, let’s start now.

I just signed up with Goosehead, who are they?

Goosehead is a rapidly growing independent agency known for putting you and your needs first.  We shop the market for you, to find you the right coverage at the best price. We consider ourselves your insurance concierge so for any questions or updates, just call our expert, licensed service team. Welcome to Goosehead!

Who do I call for questions about my policy?   

Our world class service team is ready for your questions once you have a new policy. Goosehead’s fully licensed agents are trained to handle almost any insurance question you might have. Got a question about billing? Want to add a new car to your policy? Need to file a claim?  

Just reach out to our service team:

Monday - Friday: 7 AM – 7 PM CT
Schedule a call here
Text: 214.838.5170
Chat us below
Email us at [email protected]

Saturday (Chat and Text): 8 AM– 5 PM CT
Text: 214.838.5170
Chat us below
Email us at [email protected]

I had an accident, what do I do?

If an unexpected accident happens, or you have damage to your home, our service team is your personal insurance concierge.  Before you call your insurance company, reach out to us. We’ll review the loss, see if a claim is your best option and advocate on your behalf throughout the entire process.   

Call our dedicated Claims Report Line at 866.260.5151 for the fastest service or visit our Claims page.

I’ve decided I need to file a claim, what now?

Let our service team file it for you!

Just be sure to contain the damage to minimize your loss. For example, if you have a water leak, shut off the water. If there’s a hole in your roof, have it covered with a tarp.  We’ll make sure your claims process is handled quickly and easily. 

My lender mailed me a notice stating I don’t have coverage, but I thought I did through Goosehead. What next?

Loans are frequently sold amongst lenders, and sometimes the paperwork is not applied correctly. Simply submit the notice to [email protected] and we will take care of it for you!

My rates went up, how did this happen and how can I fix it?

A number factors can alter your policy midterm, or at renewal. Our service team can investigate any rate change, explain what happened, and act quickly to resolve the matter. If the policy no longer works for you, we can shop the market and find other options that meet your needs. Just call us!  

Reshop your insurance now: https://quotes.goosehead.com/

I received a notice from an insurance company, but I thought Goosehead was my insurance company. What should I do? 

Goosehead is your independent agent who works for you to select the right insurance coverage at the best price. While we also service you on your policies, your coverage comes from one of our top-rated insurance company partners. If they have a question about your policy, they may mail a notice directly to you. We can help! 

Email a picture of the document to [email protected] or schedule a call with our team here.

Where can I find my ID cards?  

Text our Service team at 214.838.4170 or schedule a call with our team here.

My application is incorrect. Who do I contact to correct it?

Our service team handles all updates and changes to existing policies. You can reply to the application email you received and describe the updates needed or schedule a call with our team here.

Notice of Rights to Opt Out of Sale/Sharing

Some states have enacted comprehensive privacy laws that grant their residents with the right to opt out of “targeted advertising,” “selling,” or “sharing” of personal information.
 

We or our marketing and advertising service providers may use information about your activities on our Website or other websites to help tailor our advertisements or offers to what may interest you. To opt out of these activities while using our Website move the above toggle to the left and confirm your choices below. These activities are based on online cookies and the opt-out choice is specific to this device. Should you ever clear your cookies on this browser or use another browser or device you may need to opt-out again.

Exercising your State Specific Comprehensive Privacy Rights 
To submit a data privacy request and request access to or deletion of your personal information, or to exercise any other data rights under California, Colorado, Connecticut, Delaware, Iowa, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia* law, please contact us using one of the following methods:
  • Website: you may visit https://www.gooseheadinsurance.com/consumer-privacy-requests/ to exercise your privacy rights via our website. Please fill in the appropriate web form so that we may verify and process your request in an efficient manner.
  • Email: you may contact us at [email protected] to exercise your privacy rights. Please include your full name, email address, and the phone number associated with your insurance policy, along with why you are writing.
  • Phone: you may call and leave a voicemail 1-888-928-0031 to exercise your privacy rights. Please include your full name and the phone number associated with your insurance policy, along with why you are calling.
  • Mail: you may mail a letter to exercise your privacy rights (see Contact Us below). Please include your full name, phone number, and the details of your request
*While Connecticut, Delaware, Iowa, Minnesota, Montana, Nebraska, New Hampshire, New Jersey Oregon, Tennessee, Texas, Utah, and Virginia have enacted privacy laws, Goosehead is exempt based on its status as an insurance producer and/or its compliance with the Gramm-Leach Bliley Act.
 
Methods to Opt-Out of Sharing of Personal Information for Targeted Advertising: To limit interest-based advertising generally click here and/or select the “limit ad tracking” or equivalent setting in your mobile device settings. Additionally, if you enable a browser-based opt-out preference signal, such as Global Privacy Control, in certain jurisdictions, upon receipt or detection, we will make reasonable efforts to treat the signal as a valid request to opt out of the sharing of Personal Information for targeted advertising pursuant to applicable law.

To access our full Privacy Policy, please click here.
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