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Service Agent

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we’re more than just a bit selective when it comes to hiring new team members.


Job Summary

We are looking for a dedicated and customer-focused individual to join our team as a Licensed Insurance Service Agent. As a Service Agent, you will be crucial in delivering exceptional client experiences by providing comprehensive insurance services and support. This position requires a passion for client interaction, strong problem-solving skills, and the ability to thrive in a fast-paced environment. With a focus on performance-based metrics and professional growth, we offer extensive 3-month training, advancement opportunities as we promote within, and competitive compensation, including a salary, annual bonus, and annual raise opportunities.


Principle Duties and Responsibilities

You will provide un-scripted, white glove service over the phone with our clients while conducting policy servicing tasks for various complex account portfolios. Conflict resolution, expert de-escalation, and proficient technology skills are necessary to provide the required level of care that our clients deserve. You will be expected to learn how to navigate numerous carrier websites, Salesforce CRM, SMS, and other omnichannel functions.

With your team, you will focus on metrics such as Net Promoter Score (a survey-based metric derived from our client’s willingness to refer our products & services), productivity, client retention, schedule adherence, and same-day resolutions. Success on your team will require you to be professional, punctual, driven, dependable, self-motivated, and a team player. Meritocracy and innovation are abundant in our workforce as our drive for excellence is met with constant change for the better.


Qualities of a Service Agent:

  • Passion for Customer Service
  • Driven to Success
  • Perseverance
  • Excellent Problem Solver
  • Professional Communication
  • Positive and Enthusiastic
  • Takes Ownership of Results
  • Competitive Nature


Experience and Education

  • No Insurance Experience Required
  • 1 year minimum of Customer Service Experience
  • Legally authorized to work in the United States
  • Passing state licensing exam (General Lines) prior to start


Benefits

  • 401k
  • Employee Stock Purchase Program
  • Paid Time Off
  • Full Insurance Benefit Opportunities
  • Fully Paid Licensing Opportunity
  • Team Specialization after Training
  • Rapidly Growing Organization that Promotes from Within


Working Conditions/ Physical Demands:

Frequent keyboarding is required, using hands to finger, handle, or feel. Specific vision abilities this job requires include close vision and the ability to adjust focus. Daily tasks require using a headset to talk on the phone. You may spend up to 8 hours daily sitting and occasionally moving throughout the facility. Regular use of communicating via Microsoft Teams, email, and telephone. This is an in-office position. Weekend work will be required on occasion.


Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

Apply Now

Notice of Rights to Opt Out of Sale/Sharing

Some states have enacted comprehensive privacy laws that grant their residents with the right to opt out of “targeted advertising,” “selling,” or “sharing” of personal information.
 

We or our marketing and advertising service providers may use information about your activities on our Website or other websites to help tailor our advertisements or offers to what may interest you. To opt out of these activities while using our Website move the above toggle to the left and confirm your choices below. These activities are based on online cookies and the opt-out choice is specific to this device. Should you ever clear your cookies on this browser or use another browser or device you may need to opt-out again.

Exercising your State Specific Comprehensive Privacy Rights 
To submit a data privacy request and request access to or deletion of your personal information, or to exercise any other data rights under California, Colorado, Connecticut, Delaware, Iowa, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia* law, please contact us using one of the following methods:
  • Website: you may visit https://www.gooseheadinsurance.com/consumer-privacy-requests/ to exercise your privacy rights via our website. Please fill in the appropriate web form so that we may verify and process your request in an efficient manner.
  • Email: you may contact us at [email protected] to exercise your privacy rights. Please include your full name, email address, and the phone number associated with your insurance policy, along with why you are writing.
  • Phone: you may call and leave a voicemail 1-888-928-0031 to exercise your privacy rights. Please include your full name and the phone number associated with your insurance policy, along with why you are calling.
  • Mail: you may mail a letter to exercise your privacy rights (see Contact Us below). Please include your full name, phone number, and the details of your request
*While Connecticut, Delaware, Iowa, Minnesota, Montana, Nebraska, New Hampshire, New Jersey Oregon, Tennessee, Texas, Utah, and Virginia have enacted privacy laws, Goosehead is exempt based on its status as an insurance producer and/or its compliance with the Gramm-Leach Bliley Act.
 
Methods to Opt-Out of Sharing of Personal Information for Targeted Advertising: To limit interest-based advertising generally click here and/or select the “limit ad tracking” or equivalent setting in your mobile device settings. Additionally, if you enable a browser-based opt-out preference signal, such as Global Privacy Control, in certain jurisdictions, upon receipt or detection, we will make reasonable efforts to treat the signal as a valid request to opt out of the sharing of Personal Information for targeted advertising pursuant to applicable law.

To access our full Privacy Policy, please click here.
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